KB-28: Troubleshooting: video playback issues

If videos won’t play, check your internet connection, try a different browser or download the offline file.

Video playback problems can occur for various reasons. First, verify that your internet connection is stable and has sufficient bandwidth. If you experience buffering or freezing, pause the video and let it load for a few minutes.

Try refreshing the page or using a different browser. Some browser extensions (e.g., ad blockers) can interfere with embedded players; disable them temporarily. If you’re hosting online, close other applications to conserve bandwidth.

If the problem persists, download the video file in advance from MyJOG and play it locally. Ensure that your media player is updated and supports the video format. For further assistance, contact support@generositypath.org and provide details such as your device, browser and error messages. Remember that you can still facilitate a meaningful conversation without videos by focusing on the discussion prompts.

📍 Try playing a video now or download the offline version from your resources page.